Privacy Policy

Luna AI (referred to as “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how Luna AI collects, uses, and discloses your personal information.

By accessing or using our Service, including the Luna AI mobile application, you acknowledge that you have read, understood, and agreed to our collection, storage, use, and disclosure of your personal information as outlined in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To ensure clarity, we provide precise definitions for the following terms in this Privacy Policy:

Cookie: A small data file generated by a website and stored by your browser. It helps identify your browser, provide analytics, and remember preferences like language or login details.
Company: References to “Company,” “we,” “us,” or “our” refer to HubX, Çınarlı Mah., Ankara Asfaltı Cad., No:15 Kat:41 D:411 Konak / İzmir, the entity responsible for managing your personal information under these Terms.
Country: Refers to the location where Luna AI or its owners/founders are based, in this case, Turkey.
Customer: Any individual or entity signing up to use Luna AI’s Services to engage with AI characters or other platform functionalities.
Device: Any internet-connected device such as a phone, tablet, or computer that accesses Luna AI.
IP Address: A unique number assigned to every device connected to the Internet. IP addresses often indicate the geographic location of the device.
Personnel: Individuals employed by or contracted to perform services for Luna AI.
Personal Data: Information that, alone or combined with other data, allows for the identification of an individual.
Service: The offerings provided by Luna AI as detailed in this platform’s terms.
Third-party Service: Refers to advertisers, marketing partners, and other entities providing content or services that may interest you.
Website: Luna AI’s site, accessible at visionxai.co.
You: Any person or entity registered with Luna AI to use its Services.

Information Automatically Collected

Certain information, such as your Internet Protocol (IP) address and browser or device characteristics, is automatically collected when you use our platform. This information may include:

Data to connect your device to the Internet, such as login details, browser plug-ins, time zone settings, and operating system.
Details about your activity, including chat interactions, page response times, and visit durations.
Technical details for device identification and fraud prevention, including session information from cookies or similar technologies.

This data does not identify you personally but helps maintain platform security, optimize operations, and support analytics and reporting.

Collection of Personal Data and Methods

Luna AI processes personal data for purposes specified in this Privacy Policy. The types of personal data collected may include:

Categories and Types of Data

Contact Information: Phone number, email address.
Chat Data: Messages exchanged with Luna AI characters.
Process Security: Network traffic data (e.g., IP address, device name, visit timestamps), in-app purchase history, and mobile device identifiers (e.g., IDFA, IDFV).
Customer Transactions: Order and subscription information.
Marketing Data: Device identifiers such as IDFA and IDFV.

We may collect this data directly from you, your device, or third-party platforms like the Apple App Store or Google Play Store. Data may also be gathered through your interactions with our services or via third-party applications.

How We Use Your Information

We use your information for various purposes, including delivering our Services, administrative functions, and marketing activities. Specifically, your data helps us:

Providing Our Services

Enable interactions with Luna AI characters.
Manage user accounts and information.
Address customer support or technical inquiries.
Process payments for products or Services purchased.
Communicate updates and policy changes.

Administrative Purposes

Pursue legitimate business interests, such as research and development and fraud prevention.
Measure user engagement with our Services.
Ensure quality control and resolve errors in our Services.
Enforce agreements and policies.

Marketing and Advertising

Share anonymized or aggregated data with third-party advertising partners to deliver personalized ads.
Conduct promotional activities based on your preferences and usage.

Disclosures to Provide Our Services

We may share your personal information with:

Service Providers: For IT support, hosting, payment processing, and customer service.
Business Partners: To jointly offer products or services.
Advertising Partners: For delivering personalized ads within their networks.
APIs/SDKs: Integrated third-party APIs and SDKs for added functionality.

Retention of Personal Information

We retain collected personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our Services, resolving disputes, and complying with applicable laws.

Technical and Administrative Measures

Luna AI employs technical and administrative measures to safeguard your data, including:

Encryption: Sensitive data is stored and transmitted securely.
Two-factor Authentication: Required for access to sensitive data.
Training: Regular employee training on information security.
Backup Systems: Ensuring data integrity through regular backups.

Push Notifications

Luna AI may send push notifications regarding updates or service-related information. You can manage notification preferences through your device settings.

Transfer of Personal Data to Third Parties

Personal data may be transferred domestically or internationally for purposes such as:

Providing after-sales support.
Managing customer relationships.
Conducting marketing campaigns.

Contact Us

If you have questions about this Privacy Policy or wish to update your information, please contact us at [email protected]